Integrity Dental Services Promotes Laci Johnson to Vice President of Customer Success

DULUTH, GEORGIA (Jan. 6, 2022) – Integrity Dental Services LLC, a national dental laboratory, providing full service and quality solutions, today announced the promotion of Laci Johnson to Vice President of Customer Success. She will be primarily responsible for managing customer experience and success within IDS, including our growing locations. Through her leadership, experience, and direction with over 16 years of dental customer management experience, Laci will implement top-of-the-line new customer onboarding programs. Our primary goal with our Customer Success Department is to start right on the start of our new relationships and partnerships with a proactive approach rather than a reactive one. Personal communication, not automated, has always been at the forefront of our customer service. As we grow, we will scale our teams to have a person to answer the phone, not an automated, person-less process. 

I am so happy for Laci and this opportunity for her and Integrity.” said Natalie Mauldin, Senior Customer Success Specialist for Integrity Dental Services. “After working with her for over 16 years in the dental field, I can’t think of a better person for the job. Her work ethic, loyalty, and heart will pave the way for success in this position. I am so proud of her and can’t wait to watch this grow.”

Integrity Dental Services is a national dental laboratory, providing full service to the dental industry. For more information please visit our website (www.integritydentalservice.com)

For Immediate Release Contact: 

Kenneth Niquette 

Phone: (470) 640-6202 

Email: kniquette@integritydentalservice.com

Digital smile design has made it easier than ever to create a blueprint for the desired smile.  This smile can be measured against all diagnostic information and communicated in ways that don’t exist in the analog world.   But what good is the ultimate design if you are unable to bring this smile to life with the intended tooth positions and occlusal scheme?

The design is the easy part. Execution is where cases succeed or fail.

The Gap Between Planning and Delivery

In full-arch implant cases, the most common source of frustration isn’t a flawed treatment plan — it’s a breakdown in translating that plan into reality. Surgical inefficiency in implant placement and bone contouring, or poor record taking leading to alignment errors all have their place as variable that limit our ability to bring the design to life.  A temporary conversion that isn’t validated against the original design turns the provisional phase into a guessing game. When surgery and prosthetics aren’t integrated from the start, the restoration becomes reactive, and chair time climbs accordingly. The result is a case that looks nothing like what was designed, through no fault of the design itself.

A Simple Principle That Changes Outcomes

The clinicians who deliver consistent full-arch results share one discipline: they establish the baseline before they refine anything. The goal in phase one is not to improve on the design; it’s to execute it accurately. Refinements only make sense once the original plan has been faithfully delivered. When that step is skipped, errors compound. Adjustments layer on top of deviations, and the final result drifts further from the intended outcome with every appointment.

A Workflow Built for Predictability

Consistent full-arch delivery follows a clear sequence:

  • Design for the end result first — tooth position, midline, occlusal scheme, and esthetics defined and patient-approved before surgical planning begins
  • Plan surgery around the prosthetic outcome — implant positioning that supports the final restoration, informed by CBCT and digital planning tools
  • Execute with guided precision — maintaining alignment between the surgical plan and the digital design at the time of placement
  • Validate through temporization — treating the provisional phase as a functional and esthetic checkpoint, not a correction phase
  • Deliver a final restoration that replicates the validated design — minimizing adjustments because the work was done upstream

 

Where IDS Fits In

At Integrity Dental Services, our role begins well before the final restoration leaves the lab. Through our vendor partner network, we support digital smile design collaboration, guided surgery coordination, and digital scanning integration — so the plan that gets built is one we can actually build to.

On the restorative side, our full-arch solutions — including Aventus® Zirconia, Fortis®, and TiBrid® — are engineered within a Digilog® workflow that prioritizes fit and accuracy at every step. We’ve also integrated iCam4D and MicronMapper photogrammetry technology to eliminate the guesswork in implant-level verification, giving clinicians a more predictable path from scan to seating. And because we stand behind the work we deliver, our full-arch zirconia restorations are backed by the INFINITY warranty — a lifetime guarantee that reflects our confidence in the materials, the process, and the partnership.

The value of digital dentistry isn’t just visualization — it’s the ability to make a promise to a patient and keep it. That only happens when design, surgery, and the laboratory are all working from the same blueprint.

Ready to Build a More Predictable Full-Arch Workflow?

Whether you’re placing your first full-arch case or looking to tighten up a workflow you’ve been running for years, we’d welcome the conversation. Tell us about your practice and let’s talk about how IDS can support you from planning through final delivery.

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